Everyone at U-M has the right to equitable access to digital information.
When a barrier prevents any of us from doing our work, taking our courses, or participating in U-M programs and services, this barrier must be addressed.
You can submit a complaint by reporting a barrier.
Complaint Process
Purpose
- The complaint process is a way for people to report digital accessibility barriers at U-M, or report that the university is out of compliance
- Complaints identify barriers so that they can be effectively and promptly addressed
Scope
- All units at the University of Michigan on any campus
- Any type of information technology including websites, web applications, software, and documents
Process
- The Disability Equity Office (DEO), within the U-M Equity, Civil Rights, and Title IX Office, addresses complaints about IT barriers
- DEO works to review and resolve barriers in cooperation with the IT owner, the person who made the complaint, and technical assistance from Information Technology Services (ITS)
| Complaint ➔ | Review ➔ | Remediation ➔ | Verification ➔ |
|---|---|---|---|
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Complaint is submitted. All complaints should be routed to DEO. DEO will clarify the complaint if needed, protect the identity of the Complainant to the extent possible, and according to DEO practices, supply any accommodations needed to help the Complainant communicate with DEO about the complaint. |
DEO will verify the nature, content, and context of the IT and barrier(s) being assessed. DEO will contact the relevant U-M unit for further information on the IT in question. DEO may, under some circumstances, review the entire system the complaint was received against. |
DEO will work with the IT Owner to create a Remediation Plan (RP). The RP may include:
|
DEO will verify the implementation of the RP and ask the Complainant if issues identified in the complaint were addressed adequately. |