Live Captioning Service Options

Function Zoom Autocaptioning Google Meet Autocaptioning Microsoft 365 PowerPoint Autocaptioning Google Slides Autocaptioning Microsoft Teams Autocaptioning Otter.ai Autocaptioning Communication Access Real-Time Translation (CART) in Zoom
Can provide a transcript Yes No No No No Yes Yes
Can be corrected in real-time No No Yes No No No Yes
Can indicate change in speakers Yes, automatically labels speakers by icon Yes, automatically labels speakers by name No No No Yes, labels speakers by name after training Yes, provided by typist
Can be used outside of videoconferencing No No Yes, only speaker hosting presentation Yes, only speaker hosting presentation No Yes Yes
Individual users have option to turn viewing captions on/off Yes Yes No No Yes N/A Depends on platform used
Currently supports languages other than English Yes No Yes No No No Yes, assuming provider has expertise
Censors content deemed to be explicit No Yes, uses asterisks Yes, omits some words Yes, omits some words Yes, omits some words No Should not
Engine type (how are the captions generated) Automatic speech recognition (ASR) ASR ASR ASR ASR ASR Human typist
Available for Michigan Medicine Yes No Yes Yes N/A Yes Yes
Notes Free. Refer to Getting Started With Automated Captions in Zoom for more information. Free Free with product Free with product; requires Chrome browser Free with product Free option for 300 minutes/month (max 30 minutes per session). Paid options are available; see Otter Plans for pricing. Requires per-use fee. If needed, American Sign Language (ASL) interpretation can be provided via Zoom. Providers are listed on U-M crowd-sourced spreadsheet of CART and ASL providers. Refer to Getting Started With Third-Party (CART) Captioning in Zoom for more information.

Updated January 2023