BlueJeans Accessibility

Captioning

Automated (auto) captioning is not included with BlueJeans at U-M. ITS recommends Zoom for the Live Transcript feature. See the Zoom Accessibility page on the ITS website for more information.it

Windows and Mac Computers

We recommend that screen reader users join meetings from a web browser. Once the meeting has loaded, the standard navigation commands are (tab) or (shift+tab) to navigate forwards and backwards on Windows, and (vo+left) and (vo+right) to navigate forwards and backwards on Mac.

  • After selecting a BlueJeans link, append /webrtc to the end of the URL in the address bar. The address bar can be opened with (alt+d) on Windows and (command+l) on mac.
    • When first visiting the page, the screen reader might announce “clickable” as the page loads.
    • Navigate to and select the “Join on computer” link. A browser popup will appear asking for permission to use the microphone; provide this permission.
    • Focus will return to the meeting page. Select the “join meeting” button using the same navigation commands.
  • Once you in the meeting, you may notice a popup to introduce yourself. Type your name and navigate to the OK button.
  • In the main window, you can navigate to buttons to mute and unmute audio and video as well as tabs to switch to other parts of the application. When the tabs are selected, they open panels that can be dismissed by navigating past all the content in that panel to a Close button.
  • The most important panels are People and Chat. Once these are selected, you can navigate through all the contents of the panels.
    • The People panel will have a list of people in the call.
    • The Chat panel will have any chat messages followed by a box for entering your own messages.

Mobile Apps

We recommend that users dial in to the meeting from a phone. If the apps must be used, a list of issues and workarounds are listed below.

Android

  • Issue: The box to type a Meeting ID is not a real text box. TalkBack reads a space between each character and it is impossible to move the cursor for editing.
    • Workaround: Delete all characters to get back to the error, correct it and then retype the rest of the Meeting ID.
  • Issue: Microphone switches are not labeled and are always spoken as "On" regardless of their actual status.
    • Solution: Labels are located before their switch. For example, you first flick right over a control labeled “Microphone”, and then its switch. Since switches always say that they are on, focus on whether the switch speaks that it is checked or unchecked.
  • Issue: Inconsistent UI design could cause confusion for accessibility users surrounding the meaning of switches for turning on and off the microphone and camera.
    • Workaround: Before joining a call, the context of the switches is turning on the camera and microphone. After joining the call, the context is muting the camera or microphone. Users of screen readers should remember that in order to have the microphone or camera on before joining the call, the switches should be checked. Once you are in a call, having these items on will require that the switches are unchecked.
  • Issue: No feedback is provided to users when switching between the front and back camera. There is a control labeled for switching between the cameras; however, the label does not change to include context of which camera is selected.
    • Workaround: Users will need to ask others in the call which of their cameras is selected.
  • Issue: It is not clear how to switch between audio devices.
    • Solution: Select the More button in the app and then flick right through the menu to Audio Devices. A group of labeled radio buttons is provided to let you select speaker, earpiece, and any other options that may be available on your device.
  • Issue: When the call ends, sometimes a box appears to rate the experience. The box has unlabeled buttons.
    • Workaround: Close the app and skip this survey.

iOS

  • Issue: In the main meetings view, flicking right continually switches between the join button and some text about meetings.
    • Workaround: VoiceOver users will need to slowly drag their finger down the screen until they hear VoiceOver speak one of the buttons on the tab bar at the bottom of the screen. At this point, the (flick left) and (flick right) gestures can be used to move between buttons on the tab bar.
  • Issue: Tapping on a Meeting ID in the list will not join the meeting.
    • Workaround: Users should flick right until they hear “AppAudioVideoButton” and double tap on this to join the meeting.
  • Issue: Inconsistent UI design could cause confusion surrounding meaning of switches for turning on and off the microphone and camera.
    • Workaround: Before joining a call, the context of switches is turning on the camera and microphone. After joining the call, the context is muting the camera or microphone. Users of screen readers should remember that in order to have the microphone or camera on before joining the call, the switches should be checked. Once you are in a call, having these items on will require that the switches are unchecked.
  • Issue: Unable to switch audio devices in the app while using VoiceOver.
    • Workaround: Connect a Bluetooth headset or hardwired headphones to the device before joining the cal. Audio will be routed through this device by default.
  • Issue: When the call ends, sometimes a box appears to rate the experience. The box has unlabeled buttons.
    • Workaround: Close the app and skip this survey.